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FAQ
FAQ
Is Copper Alchemy a Green Company?
Yes we are. We care about our environment and our planet by utilizing processes and materials that are people and environment friendly. We re-cycle the majority of the copper used in our sinks as well as the wood used as a source of energy.
Do copper sinks scratch or tarnish?
Copper is a metal, and like all metallic surfaces, may scratch. It is non-porous and will not stain in the traditional sense of the word. However, copper will naturally patina over time, a chemical process that causes the metal to enrich it’s color making each piece more beautiful through the years.
How do you care for and maintain copper sinks?
Taking care of your copper sink is easy and hassle free. The way to keep your copper basin in optimal condition is to keep it clean. Use mild soap and water and dry it down periodically with a soft cloth. Other cleaners are not necessary. We do not recommend using copper cleaners or acidic substances as they may alter the finish.
Do copper sinks have antibacterial benefits?
Yes they do. Copper has extraordinary antibacterial properties. Copper kills hazardous bacteria such as E. coli in a few hours as opposed to stainless steel and other conventional surfaces where bacteria can be present for extended periods of time (Weeks in some cases).
Do copper sinks scratch or tarnish?
Copper is a metal, and like all metallic surfaces, may scratch. It is non-porous and will not stain in the traditional sense of the word. However, copper will naturally patina over time, a chemical process that causes the metal to enrich it’s color making each piece more beautiful through the years.
How do you care for and maintain copper sinks?
Taking care of your copper sink is easy and hassle free. The way to keep your copper basin in optimal condition is to keep it clean. Use mild soap and water and dry it down periodically with a soft cloth. Other cleaners are not necessary. We do not recommend using copper cleaners or acidic substances as they may alter the finish.
Do copper sinks have antibacterial benefits?
Yes they do. Copper has extraordinary antibacterial properties. Copper kills hazardous bacteria such as E. coli in a few hours as opposed to stainless steel and other conventional surfaces where bacteria can be present for extended periods of time (Weeks in some cases).
Does Copper Alchemy offer templates?
No we do not. Due to the nature of our handmade process we strongly recommend using the actual sink to do the cut outs during installation.
Does Copper Alchemy offer perfect matching drains?
Yes. The finishes of our drains will match the finishes of our basins. The overall cosmetic look will be very pleasant and attractive. Our drains are non-overflow and are selected specifically for our basins.
Does Copper Alchemy take custom orders?
Yes we do. Made to Order/Custom or non-catalog items cannot be cancelled or returned. Once the custom order is quoted the lead-time in general is 3 weeks depending on the complexity of the piece. Please call us for more details.
What are the fulfillment and shipping lead times?
We typically ship within 48 hours of receiving and confirming the order. Lead-time for backordered catalog items is generally 3 weeks. Bathtubs are Made to Order and have a lead-time of 4 weeks.
Yes. The finishes of our drains will match the finishes of our basins. The overall cosmetic look will be very pleasant and attractive. Our drains are non-overflow and are selected specifically for our basins.
Does Copper Alchemy take custom orders?
Yes we do. Made to Order/Custom or non-catalog items cannot be cancelled or returned. Once the custom order is quoted the lead-time in general is 3 weeks depending on the complexity of the piece. Please call us for more details.
What are the fulfillment and shipping lead times?
We typically ship within 48 hours of receiving and confirming the order. Lead-time for backordered catalog items is generally 3 weeks. Bathtubs are Made to Order and have a lead-time of 4 weeks.
Does Copper Alchemy have a Privacy Policy?
Yes. Copper Alchemy respects your privacy and thus will never release any personal information (including your home address, email address, and phone number) to any third party.
Yes. Copper Alchemy respects your privacy and thus will never release any personal information (including your home address, email address, and phone number) to any third party.
Does Copper Alchemy charges for Shipping?
No. We offer FREE SHIPPING for all our products. All items generally ship via FED EX ground (Some items may ship via DHL or UPS). Free shipping only applies to the 48 contiguous states. Additional charges are incurred for shipping to Alaska, Hawaii and for all international orders.
Does Copper Alchemy charges Sales Tax?
By law we have to if the order destination is in the state of California. No sales tax applies to any other state.
What is Copper Alchemy's Return Policy?
Please see our Policies | Info at he footer of our home page.
What is Copper Alchemy 's Limited Warranty?
Please see our Policies | Info at he footer of our home page.
What is Copper Alchemy's Return Policy?
Please see our Policies | Info at he footer of our home page.
What is Copper Alchemy 's Limited Warranty?
Please see our Policies | Info at he footer of our home page.
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